Last Updated: June 2026

Dublin Therapeutic Massage Clinic (“DTMC”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

Visit our website.
Contact us by phone, email or in person.
Book appointments online or directly with us.
Attend the clinic for treatment.
Purchase products or gift vouchers.
Apply for employment opportunities with us.

This policy should be read alongside our Cookie Policy, which explains how cookies and similar technologies are used on our website.

1. Data Controller

The Data Controllers for Dublin Therapeutic Massage Clinic are:

Alana Digan and Rachel Chambers

Dublin Therapeutic Massage Clinic
Basement (Own-Door Entrance to right of main door)
10 Merrion Square North
Dublin 2
D02 FF80
Ireland

Email: admin@dtmclinic.ie

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Name
Address
Date of birth
Telephone number
Email address
Emergency contact details

Health Information

Medical history
Current health conditions
Medications
Treatment notes
GP or consultant details where relevant

Booking and Transaction Information

Appointment history
Treatment history
Gift voucher purchases
Payment records
Transaction history

Employment Information

Where you apply for a position with us:

CVs
Employment history
Qualifications
References

Website Information

When you visit our website, we may collect:

Browser type
Device information
IP address
Website usage information
Pages visited
Referral sources

This information is collected through analytics and website technologies as described in our Cookie Policy.

3. How We Collect Information

We collect information:

Directly from you when you complete forms, book appointments or communicate with us.
Through our online booking system.
Through email correspondence.
Through telephone conversations.
Through transactions made with us.
Automatically when you visit our website.

4. How We Use Your Information

We use your information to:

Provide treatments and healthcare services.
Manage appointments and bookings.
Maintain accurate treatment records.
Communicate with you regarding appointments.
Respond to enquiries.
Process payments and transactions.
Improve our services and website.
Comply with legal and regulatory obligations.
Protect the safety and wellbeing of clients and staff.

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent

Where you have given clear consent for us to process your personal information.

Contract

Where processing is necessary to provide services requested by you.

Legal Obligation

Where processing is required to comply with applicable laws and regulations.

Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business, provided your rights and freedoms are not overridden.

Vital Interests

Where processing is necessary to protect your health or safety or that of another person.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Cliniko

Our online booking and clinic management system.

Google Workspace

For email communications and administration.

Payment Providers

Including Stripe and other payment processors used to securely process transactions.

Professional Advisors

Where required, including accountants, legal advisors and insurers.

Regulatory and Legal Authorities

Where disclosure is required by law or regulatory obligation.

All third-party providers are required to protect personal information and process it in accordance with applicable data protection laws.

7. Data Retention

We retain records only for as long as necessary for the purposes for which they were collected.

Client Records

Client treatment records are retained in accordance with professional, legal and insurance requirements.

Transaction Records

Financial and transaction records may be retained for accounting and tax purposes.

Employment Applications

CVs and recruitment information are retained only for as long as necessary during the recruitment process unless otherwise agreed.

8. Website Analytics and Cookies

Our website uses cookies and similar technologies.

These may include:

Essential website functionality cookies.
Analytics cookies.
Marketing and advertising cookies.
Third-party service cookies.

Full details are available in our Cookie Policy.

You can manage your cookie preferences at any time through the cookie settings available on our website.

9. Security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access.
Accidental loss.
Alteration.
Disclosure.
Misuse.
Destruction.

While no online system can be guaranteed to be completely secure, we continually review and improve our security measures.

10. Your Rights

Under data protection legislation, you have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of personal information where appropriate.
Restrict processing in certain circumstances.
Object to processing in certain circumstances.
Request transfer of your data to another provider.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Data Protection Commission.

11. Data Breaches

In the unlikely event of a data breach, we will:

Investigate the incident.
Take appropriate remedial action.
Notify the Data Protection Commission where required.
Notify affected individuals where required by law.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: